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Last updated – 21/nov/2019

Welcome to www.sumpaplogistics.com (“Website”).

Sumpap Logistics and/or its affiliates provide website features and other products and services to you when you visit at www.sumpaplogistics.com, use Sumpap Logistics services, or use software/ API provided by www.sumpaplogistics.com connection with any of the foregoing Sumpap Logistics provides the Services subject to the following conditions.
Your visit to this website is subject to the ‘Terms and Conditions’, ‘Privacy Policy’ and ‘Disclaimer’ available herein this website. By accessing, browsing, and/or using our website you acknowledge that you have read, understood and agree to abide by the terms and conditions listed below and elsewhere, if any, on the website and implies that you will comply with and be bound by them.
This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and Sumpap Logistics Pvt. Ltd. (“Company” or “us” or “we” or www.sumpaplogistics.com or “Sumpap Logistics”). When we mention Sumpap Logistics or www.sumpaplogistics.com (anywhere in our terms & conditions or anywhere in the whole website) then it is pointing to SUMPAP LOGISTICS PVT. LTD.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.



The domain name www.sumpaplogistics.com  is registered in the name of Sumpap Logistics Pvt. Ltd. which is a registered company under the Companies Act, 1956. Its registered office is at b45/7, SITE-4, Sahibabad Industrial Area, Ghaziabad 201010 Uttar Pradesh India. Sumpap Logistics Pvt. Ltd. is in the business of providing warehousing and logistics services in India.



Sumpap Logistics reserves the sole right to update or modify these Terms & Conditions and Privacy Policy at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you use our Web Site.



We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy and your information being transferred or used in this way please do not use the Website. You can check out complete privacy policy details here – PRIVACY POLICY.



When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You, by using our services, consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be inconformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.


Website content refers to text, graphics, images, icons, logo, blog pages, videos, audio available on the website.The content placed on this website is for your general information and use only. It is subject to change without notice. To incorporate changes and to counter obsoleteness, the terms and conditions are subject to alteration at any time and it is the user’s responsibility to go through the terms and conditions during every instance when they use this website and he/she shall be bound by the same. 



Track Order page/feature/facility is available to track/follow up orders which are internally generated in the SUMPAP LOGISTICS web portal. SUMPAP LOGISTICS tries to give as accurate information as it can on the track order page. However in rare cases, due to technical errors/issues, the actual position/status of the order might be different from it is shown in the website. SUMPAP LOGISTICS is not legally or ethical bound to ensure 100% accuracy for providing information/status of the order in Track Order Page / API. In case, you can any conflict/differences in data provided by TRACK ORDER page – then you can contact internal team to get it resolved by either going to CONTACT page or sending email to info@sumpaplogistics.com.



Track Order API – which is published @ api.sumpaplogistics.com, is electronic functionality of track order page. All the term & conditions applicable to TRACK ORDER PAGE is also applicable to TRACK ORDER API. TRACK ORDER API can be used only by passing User ID and Password of this API and SUMPAP LOGISTICS shares these credentials to internal team only. SUMPAP LOGISTICS is not legally or ethical bound to provide access to TRACK ORDER API to a person/team for its use.



Sole Purpose of CHAT FEATURE is to facilitate direct communication with website Users with SUMPAP LOGISTICS team to handle enquiries related to website. For CHAT FEATURE, SUMPAP LOGISTICS use third party software from https://www.tawk.to/. All the terms & conditions related to CHAT DATA and privacy policy related to CHAT FEATURE should be read and followed as mentioned in https://www.tawk.to/ website. SUMPAP LOGISTICS is not legally or ethical bound to compensate or intervene in case of differences / conflicts arising by use of CHAT FEATURE. SUMPAP LOGISTICS reserves the right to decide on whether to initiate chat with any Website Users or to reply to any users who are using live chat functionality on the website. LIVE CHAT feature is highly sensitive to availability of our internal team and terms & conditions of https://www.tawk.to/ and privacy policy of https://www.tawk.to/. In case website users doesn’t want to use chat feature, then they can single contact us from CONTACT us page or send an direct email to info@sumpaplogistics.com. SUMPAP LOGISTICS is not legally or ethical bound to intervene or compensate in case of mal practices followed by CHAT SOFTWARE from https://www.tawk.to/.



1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Sumpap Logistics owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Sumpap Logistics without obtaining authorization from it.

2. User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Sumpap Logistics does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted Sumpap Logistics the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, store or reproduce the material for that end user’s personal use. User hereby grants Sumpap Logistics, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of Sumpap Logistics, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.




The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of SUMPAP LOGISTICS protected by copyright as a collective work under the applicable copyright laws. SUMPAP LOGISTICS owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of SUMPAP LOGISTICS and the copyright owner is permitted.If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with SUMPAP LOGISTICS shall not be deemed to be in the public domain but rather the exclusive property of SUMPAP LOGISTICS, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of SUMPAP LOGISTICS, unless otherwise stated.


SUMPAP LOGISTICS respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to the ‘Customer Care’ by way of an email given in the CONTACT page of the website.



Website (www.sumpaplogistics.com) does not contain open registration system and all the registered users are registered by internal team for internal procedures by use of internal web portal. Login Page (CLIENT LOGIN / EMPLOYEE LOGIN / PARTNER LOGIN) is used by internal users and SUMPAP LOGISTICS is not obliged to provide open registration to internet users. Non-registered users visit the pages which do not require login. For internal portal, registration is required.  However, users are governed by the following terms & conditions.If you use the Website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. SUMPAP LOGISTICS reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you involved in any of the following –

• Misusing internal portal to communicate any data/information to anyone except direct employee of SUMPAP LOGISTICS PVT. LTD.

• Downloading/copying any copyrighted data, text, information, graphics, audio, video, content without written permission from SUMPAP LOGISTICS.

• Unethically using the chat feature to disturb the normal working of Internal chat team and wasting their time on un-important issues.

• Trying to access modules/pages/features which are not available to you.

• Trying to hack/gaining unauthorized access into website or web portal or web API.

• Trying to login into system in unethical means.

You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter-alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, SUMPAP LOGISTICS has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

As a condition of subscribing to weekly newsletter or by being the registered user, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. The offers made in any promotional messages sent via emails/SMS/MMS shall be subject to change at the sole discretion of SUMPAP LOGISTICS and SUMPAP LOGISTICS owes no responsibility to provide you any information regarding such change.

You undertake not to host, display, upload, modify, publish, transmit, update or share any information that is contained on the website that belongs to another person and to which you does not have any right to; is grossly harmful, harassing, blasphemous; defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. That in case it is found that you are in violation of these express conditions, you shall be solely responsible and shall face all legal consequences of the same by yourself and that SUMPAP LOGISTICS shall in no manner be held responsible for the same

That in case it is found that you are in violation of these express conditions, you shall be solely responsible and shall face all legal consequences of the same by yourself and that SUMPAP LOGISTICS shall in no manner be held responsible for the same.



You agree to indemnify and shall not hold SUMPAP LOGISTICS (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) for any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.



In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.




We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.



Failure on the part of SUMPAP LOGISTICS to perform any of its obligations, shall not entitle you to raise any claim against SUMPAP LOGISTICS or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through Force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of SUMPAP LOGISTICS that directly or indirectly hinders or prevents SUMPAP LOGISTICS from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.



This agreement shall be construed and the legal relations between YOU and SUMPAP LOGISTICS hereto shall be determined and governed according to the laws of India. If any dispute arises between You and SUMPAP LOGISTICS regarding Your use of the Website or Your dealing with SUMPAP LOGISTICS in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of Ghaziabad, Uttar Pradesh.Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.



Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to info@sumpaplogistics.com. You can also inform us about any kind of possible grievance by filling out the form in GRIEVANCE page.The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.



These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.